A modern waiting experience from furniture already in the network

The main lobby and three waiting areas had worn, stained seating that was hard to disinfect, with no budget set aside to replace it.

Staff requested beam seating and bench units from the shared catalog; the FMS team cleaned, reupholstered and delivered them, and removed the old seating for responsible redistribution.

Four waiting areas were modernized with cleanable, consistent seating, and the retired chairs were repaired and returned to inventory instead of going to landfill.